Privacy Policy for MyBirthsafe App (Birthsafe NG)

Birthsafe (also referred to as Birthsafe NG or the “App”) is committed to protecting users privacy and handling users’ personal data responsibly. This Privacy Policy explains how Birthsafe collects, uses, stores, shares, and protects users personal information when a user accesses or uses our mobile application, including any related services, features, or communications.

By using the Birthsafe App, users  acknowledge that they have read, understood, and agree to the practices described in this Privacy Policy. If a user does not agree, please do not use the App. This Privacy Policy forms part of our Terms and Conditions and should be read together with them.

 

  1. Information We Collect

We collect the following categories of personal data to provide, improve, and personalise our services:

Information Users Provide Directly:

  • Account information: name, email address, phone number, date of birth, password, and profile details.
  • Health and pregnancy-related data: gestational age, symptoms, weight, blood pressure, medical history, appointment details, fetal movement tracking, and other inputs.
  • Communications: messages, chats, calls, or notes with professionals or support.
  • Payment information: processed via secure third-party gateways.
  • Other submitted content such as feedback or support requests.

Information Collected Automatically:

  • Device and usage data: device type, OS, IP address, app version, usage statistics.
  • Location data (if enabled).
  • Cookies and similar technologies where applicable.

Information from Third Parties:

  • Affiliates or contractors (e.g., medical professionals).
  • Public or authorised third-party data.

Health data is considered sensitive personal data under NDPA 2023 and NDPR 2019 and is processed with consent or legal basis.

 

  1. How We Use Users Information

We use users  personal data to:

  • Provide and manage user  account and app features.
  • Process payments.
  • Send updates, reminders, and alerts.
  • Monitor and analyse communications for quality and compliance.
  • Improve services and personalise experience.
  • Detect fraud or misuse.
  • Comply with legal obligations.
  • Other purposes with your consent.
 
  1. How We Share User  Information

We do not sell user  personal data.

We may share data with:

  • Affiliates and contractors delivering services.
  • Service providers (hosting, payments, analytics).
  • Authorities when required by law.
  • Business transfers (merger/acquisition).
  • With user  consent.

We do not share data with advertisers.

 

  1. Data Security

We use technical and organisational safeguards such as encryption and access control.

No system is completely secure.

Users must protect their account credentials.

Monitoring is conducted securely and lawfully.

 

  1. Data Retention

We retain data only as necessary for services and legal obligations.

Health data follows regulatory retention standards.

Deleted accounts will have data removed or anonymised unless legally required.

 

  1. User  Rights and Choices

User  have the right to:

  • Access and update their data.
  • Request deletion.
  • Object to or restrict processing.
  • Data portability.
  • Withdraw consent.

Contact us to exercise rights.

Our app settings allow preference control.

 

  1. International Data Transfers

Any transfer outside Nigeria complies with NDPA and NDPR safeguards.

 

  1. Children’s Privacy

The app is for adults only.

We do not knowingly collect children’s data.

Such data will be deleted if identified.

 

  1. Quality Assurance and Compliance

To ensure the quality, safety, and integrity of services provided through the Birthsafe NG app, Birthsafe NG reserves the right to monitor, review, record, and analyze communications between users and medical professionals conducted via the Birtnsafe NG app. Such monitoring may be carried out for purposes including, but not limited to, quality assurance, training, compliance with applicable laws and professional standards, and the investigation of complaints or misuse.

By using the app, you expressly acknowledge and consent to such monitoring and recording of your communications. All information obtained through this process will be handled in accordance with our Privacy Policy and applicable data protection laws. Birthsafe NG shall take reasonable steps to ensure that any monitoring is conducted in a secure and confidential manner.

 

  1. Changes to This Privacy Policy

We may update this policy and notify users.

Continued use means acceptance.

 

  1. Contact Us

Email: Info@birthsafe.co, Hello@birthsafe.co

Contact Us